CallCenter Management by the Numbers

CallCenter Management by the Numbers

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Designed to provide new professional callcenter managers with a methodology for managing their callcenter in an easily understood, step by step manner. Softcover.Anton, J., 86 Johns, B. (1996). CallCenter Best Practice Benchmarking. Purdue University Center for Customer-Driven Quality, West Lafayette, IN. Anton, J. (1996 ). Is Your CallCenter an Asset or Liability? Support Solutions Magazine, January.

Title:CallCenter Management by the Numbers
Author: Jon Anton, Jodie Monger, Debra Sue Perkins
Publisher:Purdue University Press - 1997

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